:Linking Strategy to Operations for Competitive Advantage
/ Robert S. Kaplan, David P. Norton
Boston, Mass.
: Harvard Business Press
, 2008.
xiii, 320 p.
: ill, table, chart
Print
Bibliography
Index
Introduction.- Develop the strategy.- Plan the strategy.- Strategic initiatives : launching the strategy into motion.- Aligning organizational units and employees.- Plan operations : align process improvement programs.- Plan operations : sales forecasts, resource capacity and dynamic budgets.- Operational and strategy review meetings.- Meetings to test and adapt the strategy.- The office of strategy management