عنوان
پدید آورنده
موضوع
رده
HF 5415.335 .J33 2009
HF
5415
.
335
.
J33
2009
کتابخانه
محل استقرار
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Business process mapping :improving customer satisfaction
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Hoboken, N.J.
Name of Publisher, Distributor, etc.
John wiley & Sons
Date of Publication, Distribution, etc.
2009
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xiii, 322 p.: illus, tables
GENERAL NOTES
Text of Note
Includes bibliographical references and index
NOTES PERTAINING TO TITLE AND STATEMENT OF RESPONSIBILITY
Text of Note
J. Mike Jacka, Paulette J. Keller
ORIGINAL VERSION NOTE
Text of Note
1
CONTENTS NOTE
Text of Note
What is this thing called process mapping? -- Process identification -- Information gathering -- Interviewing and map generation -- Map generation : an example -- Analysis -- Map analysis : an example -- Pitfalls and traps -- Customer mapping -- RACI matrices -- Enterprise risk management and process mapping -- Where do we go from here?
TOPICAL NAME USED AS SUBJECT
Entry Element
، Consumer satisfaction
Entry Element
، Customer relations
Entry Element
، Reengineering )Management(
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8/12658
.
8/12
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF
5415
.
335
.
J33
2009
PERSONAL NAME - PRIMARY RESPONSIBILITY
Entry Element
Jacka, J. Mike
Relator Code
AU
AU Keller, Paulette J
TI
