عنوان

Performance through learning :

(Number (ISBN

0080479928

(Number (ISBN

0750675829

(Number (ISBN

1136374094

(Number (ISBN

1136374132

(Number (ISBN

1136374140

(Number (ISBN

1138146544

(Number (ISBN

1417537302

(Number (ISBN

9780080479927

(Number (ISBN

9780750675826

(Number (ISBN

9781136374098

(Number (ISBN

9781136374135

(Number (ISBN

9781136374142

(Number (ISBN

9781138146549

(Number (ISBN

9781417537303

Number

b701146

Title Proper

Performance through learning :

General Material Designation

[Book]

Other Title Information

knowledge management in practice /

First Statement of Responsibility

Carol Gorelick, Nick Milton, Kurt April.

Place of Publication, Distribution, etc.

Boston, MA :

Name of Publisher, Distributor, etc.

Elsevier Butterworth-Heinemann,

Date of Publication, Distribution, etc.

©2004.

Specific Material Designation and Extent of Item

1 online resource (xxiv, 408 pages) :

Other Physical Details

illustrations

Series Title

Improving human performance series

Text of Note

Includes bibliographical references and index.

Text of Note

Cover -- Contents -- Preface -- Acknowledgments -- Part I: Setting the Context for Knowledge Management as a Method for Organizational Learning -- 1 The Knowledge Management Mandate: Performance Through Learning -- What Is Knowledge Management? -- Growing Interest in KM -- Definition of Terms -- Knowledge Management and Organizational Learning -- History of Knowledge Management -- The Four Phases of Knowledge Management -- Why Knowledge Management Now? -- The Changing Role of Human Resources -- Final Thoughts -- References -- 2 A Framework for Performance Through Learning to Produce Results -- Organizational Learning -- Background -- Parsons' Organizational Learning Model -- Schwandt's Adaptation of Parsons' Model-Emphasizing the Learning Subsystem -- Theoretical Background -- Explanation of the Interchange Media -- The Schwandt Organizational Learning Systems Model -- Our Knowledge Management Framework -- How Organizations Learn -- A Dynamic Learning Process -- Final Thoughts -- References -- 3 Going Deeper: Elements of Knowledge for Action to Produce Results -- The Knowledge-Performance Relationship -- Two Equations for Change -- Mechanisms for Learning -- Moving Toward Practice -- The Knowledge Architecture -- Final Thoughts -- References -- 4 Creating a Culture for Learning -- Cultural Barriers -- Knowledge-Friendly Cultures -- Sense Making and Culture -- Shared Context, Mission, Objectives, Goals -- Language and Symbols -- Values and Assumptions -- Schema, Scripts, and Stories -- Final Thoughts -- References -- 5 Structures That Support Learning -- Structure versus Structuring -- Structuring Actions -- Implementation -- Structuring Levers -- Norms -- Technology -- Roles -- Leadership -- Education and Training -- Rewards and Recognition -- Meaningful Results-Oriented Work -- Recognition Outside One's Own Organization -- Recognition from Peers -- Final Thoughts -- References -- 6 The Bottom Line-Measuring Knowledge Management Initiatives: Return on Investment -- Why Measure the Return on Investment? -- ROI for Knowledge Management -- The ROI Calculation-A Process -- Evaluation Framework -- The Process Model -- Operating Standards -- Implementation -- Application -- Assessing Monetary Values -- Intangible Measures -- The ROI Process in Practice -- Final Thoughts -- Transition to Cases -- References -- Part II: Voices of Experience: Applying Knowledge Management Tools -- 7 British Petroleum's Knowledge Management Journey: A Decade of Change -- The BP Journey -- Precursors to Success-Change Efforts Preceding Knowledge Management -- Performance and Teamwork -- The Federal Organization -- Virtual Teamworking -- Information to Knowledge -- An "Aha!" Moment -- The Genesis of the KM Team -- Getting Started by Creating Awareness -- The Work Began in Earnest -- The KM Framework -- Raising Awareness -- Engagement -- Building the Framework-Pilots -- The Toolkit -- The Knowledge Management Model -- The KM Community of Practice -- Connecting People -- Big.

0

Text of Note

Performance Through Learning is a practical guide to the key issues surrounding knowledge management from a human resource perspective and provides incisive insights into developing a strategy linked to organizational learning. The authors present a framework and model that practitioners within organizations can adapt to increase performance through learning using knowledge management tools. The book is divided into two parts and includes: *An overview of theory *Case studies and practitioner stories from a range of KM initiatives *Tools and techniques for implementing an effective KM strategy. Written by a respected international author team, the book provides an understanding of the theory that supports knowledge management in the current business environment. Drawing upon real-life examples across a variety of organizational settings, from large global financial and professional services firms, to multinational oil and mining companies, to a small charity in the voluntary sector *Authors from US, Canada, South Africa, and UK give this book an international perspective *Only book to focus on measurement using balanced scorecard and other HR measurement tools *Provides empirical case studies of how leading organizations in 4 countries have achieved benefits from KM.

Source for Acquisition/Subscription Address

Elsevier Science & Technology

Stock Number

94689:94688

Title

Performance through learning.

International Standard Book Number

0750675829

Employees-- Training of.

Knowledge management.

Organizational change.

Organizational learning.

Apprentissage organisationnel.

Changement organisationnel.

Gestion des connaissances.

Personnel-- Formation.

BUSINESS & ECONOMICS-- Mentoring & Coaching.

BUSINESS & ECONOMICS-- Training.

Employees-- Training of.

Employees-- Training of.

Knowledge management.

Knowledge management.

Organizational change.

Organizational change.

Organizational learning.

Organizational learning.

BUS-- 066000

BUS-- 106000

Number

Edition

Class number

Book number

Class number

Class number

Class number

System Code

System Code

System Code

Gorelick, Carol.

April, Kurt.

Milton, N. J., (Nick J.)

Date of Transaction

20201207165207.0

Cataloguing Rules (Descriptive Conventions))

pn

Electronic name

[Book]

Y