@BOOK{ Book!D - 90394081,
AUTHOR = " [edited by] Claus-Peter Praeg, Dieter Spath.",
TITLE = "Quality management for IT services :",
LIBRARY= "کتابخانه مطالعات اسلامی به زبان‌های اروپایی",
SUBJECT = "Information technology-- Management.,Information technology-- Quality control.,Information technology-- Management.,Informationstechnik,Informationsteknik-- kvalitetskontroll.,Informationsteknik-- ledning och organisation.,Prozessmanagement,Qualitätskontrolle,Qualitätsmanagement",
URL = "/book/90394081/Quality-management-for-IT-services/"}