@BOOK{ Book!D - 90059543,
AUTHOR = " [Cabinet Office ; author, Lou Hunnbeck ; mentor, Colin Rudd ; project mentor, Shirley Lacy ; technical continuity editor, Ashley Hanna]",
TITLE = "ITIL service design /",
LIBRARY= "کتابخانه مطالعات اسلامی به زبان‌های اروپایی",
SUBJECT = "Computer industry-- Customer services-- Management,Electronic office machine industry-- Customer services-- Management",
URL = "/book/90059543/ITIL-service-design/"}