@BOOK{ Book!D - 72147990,
AUTHOR = "Botten, Neil",
TITLE = "Competitive strategies for service organizations",
LIBRARY= "كتابخانه مركزی دانشگاه صنعتی شریف",
SUBJECT = "، Service industries-- Management,، International business enterprises-- management,، Information technology-- Economic aspects,، Strategic planning,Case studies ، Airlines-- Management",
URL = "/book/72147990/Competitive-strategies-for-service-organizations/"}